Group Tours

These policies encompass tours where a Group Organizer has contracted with Backside Tours. The Group Organizer is financially responsible for filling the seats on the bus. Individual Participants sign up and make payment for Group Tours directly through the Backside Tours website (using our online ecommerce tool called MyTrips). The online tool that Backside Tours refers to as MyTrips is solely designed to make our Group Organizers job easier. Backside Tours acts as the agent/intermediary tour company that executes on the logistics of the adventure.

If you do not see the information you require below, please visit our FAQs page for more info. 

Payment Policies

  • A minimum 50% deposit per person is required to reserve a seat aboard any Backside Tours' open/group trip. This deposit is non-refundable but transferable to a replacement person. Please see our Individual Participant Replacement Policy below.
  • Backside Tours recommends that you pay in full at the time of initial payment. This will secure your spot on the tour.
  • Full payment/remaining payment is due a minimum of one (1) calendar month prior to departure of your tour.
  • If you have already provided the initial deposit, you will have to login again and reenter your credit card information to process your remaining payment. Backside Tours does not store your credit card information with your profile. Alternatively, you can call into the office to remit paymen balance. 
  • If full payment has not been received or is unable to be processed one (1) calendar month in advance, your seat will be released to someone else, and you will not be eligible for any refund. This policy is to help protect your group organizer who is financially liable for fulfilling their contract with Backside Tours.

Group Tour Rooming Policy

This policy applies for all tours booked through Backside Tours.

  • Group organanizers are responsible for room list creation and room allocation. Individual Participants clients are encouraged to find their own room and bed companions for tours. If you do not indicate your bed or room companion the Group Organizer will allocate you into a room regardless.
  • Backside Tours is not responsible for finding your room companions.
  • Our online sign up function allows for you to indicate the room name you wish to be in. If you are booking with friends, please create a room name so the organizer of your trip can place you with your friends.
  • One (1) calendar month prior to departure: additional payments are due for less than max occupancy rooms.

Security Deposit (Group Tour - Organizer)

  • A $500 per room security deposit may be required by the accommodation provider. Backside will provide the Group Organize an Express Check In Form that must be completed prior to arrival by the allocated Room Captain.
  • The Room Captain is considered an occupant of the room who will take responsibility for the well-being of the room. It is up to the Group Organizer to ensure room captains are allocated for each unit.
  • Any charges levied by the accommodator specific to a room, must be paid prior to check-out / departure from the destination.

Booking Policy (Organizer - Group Tour - TRADITIONAL CONTRACT OPTION)

1.   You have purchased an activity package (the "Package"), through Backside Tours Inc. (herein referred to as “BST”) and any unused portion of the Package is non-refundable.

2. Payments: 

a) An initial deposit of a minimum of $500 per bus and the signed contract is required within seven (7) days of the Verbal Booking Date(the "Initial Deposit") in order to confirm your reservations. Package reservations will be released if contract and deposit is not received within seven (7) days of the Verbal Booking Date.

b) The Initial Deposit is refundable if notice of cancellation is received within seven (7) days of signing this contract. 

c) After seven (7) days of the signing of this contract, the Initial Deposit becomes non-refundable but is transferable as a credit valid for eighteen (18) months from the time of verbal booking. This credit must be used towards another group trip with BST of equal or larger contracted volume.

d) The Initial Deposit will be refunded at the time of account reconciliation within thirty (30) days of trip completion if there are no outstanding payments owed to Backside Tours Inc. by the Group Organizer, which includes, but is not limited to the following: charges for empty seats, property damage to the place of accommodation or the tour bus, or extra lift tickets requested.

e) A second deposit of $2500 per bus is required two (2) calendar months prior to departure. If your total group sign up payments via MyTrips exceed $2500, this second deposit will NOT be required.

f) Final payment must be received by the BST office at least one (1) calendar month prior to departure. 

g) Online payment for all credit card transactions in the MyTrips system will be subject to a $3 admin fee, which will be added to the cost of the trip upon checkout. Cash or cheque can be accepted at the BST office without the added fee.

3. Free Trip: One (1) complimentary organizer trips are provided based on 24 paid seats, making seat 25. Two (2) free complimentary seats are provided based on 50 paid seats (full contract size). Less than 50 paid  but more than 24 seats will trigger this free trip. Anything less than the contracted amount of 50 paid seats will be the indicated empty seat charge for open seats. Free Trips are provided by BST deducting the retail rate of the lowest priced skiing person (max occupancy cost) from your final invoice.

4. Room List: The tentative rooming list must be provided at the time of final payment a minimum of 1 calendar month prior to departure. Final rooming list must be received 7 days prior to departure. Room list changes within 7 days of departure may not be honored by the accommodation provider or may face a change fee. Within 1 month of departure, rooms may be requested on an As Per Needed basis, although there is no guarantee of availability.

5. Room Drop Date: Groups must drop any excess rooms not required a minimum of one calendar month (45 days out for Kicking Horse on-hill groups) prior to departure. Any rooms dropped after these dates may be charged back to the group organizer, by the accommodation provider, upon check-in. 

6. Security Deposit: A $500 per room security deposit may be required by the accommodation provider. BST will provide the group organizer an Express Check-In Form that must be completed prior to or at the time of departure by the allocated Room Captain. The Room Captain is considered an occupant of the room who will take responsibility for the well-being of the room. Any and all other outstanding charges including damages incurred by the Group are the responsibility of the Group and must be paid prior to check-out.

7.  Liquor License: BST will facilitate the process for the group to obtain a liquor license (the "License") for the bus, as required by the laws of the Province of Alberta. Backside will provide the relevant details to the chosen liquor store. The group organizer or a representative of the group will be required to sign and pay for the license and purchase liquor at the chosen liquor store. 

8. Disclaimer
a) BST is not responsible for injury, damage or loss to persons or property as a result of the

consumption of alcohol on the bus or at any point in the tour.

b) BST accepts no responsibility for the actions of persons and/or companies supplying goods and/or services as part of the Package, or for any additional costs arising from the cancellation, complication or prolongation of the Package for any reason..

c) Each Participant will be required to sign a waiver before being allowed to participate in the Package booked through BST.

d) BST acts as an agent on behalf of the Group and makes arrangements with transportation companies, accommodation suppliers and ski areas ("our Suppliers") for the group adventure of the Participants. BST is unable to directly control the service provided by our Suppliers and, as such, BST is not liable for any acts or omissions, including any negligence, gross negligence, or reckless or willful acts on the part of our Suppliers.BST., its owners, agents, directors, shareholders, employees and guide representatives assume no responsibility for any injury, loss, damage, delay, or death to persons or property arising from the negligent or willful act or failure to act of any person who is or does provide goods or services for the Package.

e) BST is not responsible for acts of God, ROAD CLOSURES, equipment failures, vehicle accidents, illness, detention, assaults, theft or criminal activity, annoyance, delays, quarantine, strikes, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, terrorism, government restrictions or regulations, and discrepancies or changes in transit or hotel services over which it has no control. Reasonable changes in the itinerary may be made where deemed advisable for the comfort and well being of the Participants. The right is reserved to substitute accommodations, alter the itinerary, and reverse the order of places to be visited. The Group Organizer will be informed of any necessary changes. Refunds will solely be at the discretion of BST.

f) BST is not responsible for property loss or damage over the duration of the Trip Package. Participants alone are responsible for the well fare of their property and property they are interacting with.

8. a) Group: Groups that cancel their group ski trip inside (0-30) days or outside (30+) days from departure date will have all paid patrons automatically moved to our OPEN TRIP bus on the same weekend regardless of destination (rate differences of over $20 will result in a refund). 

b) Individual: Once moved over to open tour, individuals will have an opportunity to either:

  • travel on aforementioned open trip,
  • cancel and retain a full credit for future travel (valid until end of current ski season),
  • cancel with a refund request, and receive a refund (minus $100 processing fee), or
  • change booking to a U-Drive booking (accommodations + lift tickets only, and clients drive themselves), and Backside Tours Inc. will adjust the totals via refunds for the difference in cost.

Individual Participant Replacement Policy on a Group Tour (This policy applies for confirmed travel booked through Backside Tours.)

  • Outside 14 days prior to trip date, NO administrative fees applied for finding a replacement Participant or the rooming list name changes associated with said replacement.
  • All Replacements within 14 days prior to trip date will be subject to a $100 administration fee.
  • It is solely up to the Group Organizer to provide/advise Backside Tours of replacement names for Individual Participants. 

Individual Participant Cancellation Policy on a Group Tour (This policy applies for confirmed travel booked through Backside Tours.)

  • All cancellation requests MUST go through the Group Organizer that Backside Tours is contracted with.
  • Individual participants are encouraged to contact the Group Organizer as soon as they are aware they need to cancel.
  • All cancellations outside (1) calendar month will be subject to a $100 administration fee.
  • Backside Tours is not obligated to provide ANY refunds under one (1) calendar month from trip departure date. Backside will default to above GROUP b) options for credit or package changes.

10. Group Amalgamation: If at the time of cancellation, the Group A (represented by this contract) has 20 or more financially committed participants, BST reserves the right to match the group with another group traveling to a resort on the same weekend. In this event, Group A participants will not incur additional costs if Group A’s listed trip price is within $20 of the listed two-head per bed rate of Group B (the group being joined). Group A will be provided a refund if the listed two-head per bed package rate price is $20 or more lower than the price Group A paid. Group A will be governed by Group B itinerary including departure times.

11. Self-Drive in Relation to Group Tour: Any individual not traveling with the group on the bus will be subject to FIT (Fully Independent Traveler) rates and will NOT be considered a part of the group tour nor count toward the fulfillment of the group contract.

12. Resort Switch and Distress Rates: In the event of road closures preventing arrival or departure, Backside Tours will work with Group Organizer(s) to determine best course of action. If another resort and accommodation is available the tour will continue despite the resort switch. In the event of road closure preventing return from the resort to point of origin, BST will cover the additional transportation costs; however, additional accommodation costs will be covered by the participants or Group Organizer. BST has organized Distress Rates specifically for accommodations in the event of this occasional occurrence and your BST Account Manager can advise on this rate. Refunds are at the sole discretion of BST.

13. USA Destined Groups - Passport Information (for USA group destinations)

  • All requested passport information MUST be received by Backside Tours no less than 14 days prior to trip date.
  • If information is not provided prior to 14 days, Backside Tours reserves the right to remove the individual from the trip with no refund.

14. MyTripsUse: BST has developed an online promotion, communication, organization and payment system that has been termed MyTrips. Our system is designed to assist our Group Organizers in marketing and tracking sign ups and payments for their packaged tours. Although careful planning has went into this system, BST can not be held liable for any for any errors, omissions or damages that may result from MyTrips system use.

Booking Policy (Organizer - Group Tour - INCENTIVE CONTRACT OPTION)

You have purchased an activity package (the "Package"), through Backside Tours Inc. (herein referred to as “BST”) and any unused portion of the Package is non-refundable.

2.  Payments: 

a) An initial deposit of a minimum of $500 per bus and the signed contract is required within seven (7) days of the Verbal Booking Date(the "Initial Deposit") in order to confirm your reservations. Package reservations will be released if contract and deposit is not received within seven (7) days of the Verbal Booking Date.

b) The Initial Deposit is refundable if notice of cancellation is received within seven (7) days of signing this contract. 

c) After seven (7) days of the signing of this contract, the Initial Deposit becomes non-refundable but is transferable as a credit valid for eighteen (18) months from the time of verbal booking. This credit must be used towards another group trip with BST of equal or larger contracted volume.

d) The Initial Deposit will be refunded at the time of account reconciliation within thirty (30) days of trip completion if there are no outstanding payments owed to Backside Tours Inc. by the Group Organizer, which includes, but is not limited to the following: charges for empty seats, property damage to the place of accommodation or the tour bus, or extra lift tickets requested.

e) A second deposit of $2500 per bus is required two (2) calendar months prior to departure. If your total group sign up payments via MyTrips exceed $2500, this second deposit will NOT be required.

f) Final payment must be received by the BST office at least one (1) calendar month prior to departure. 

g) Online payment for all credit card transactions in the MyTrips system will be subject to a $3 admin fee, which will be added to the cost of the trip upon checkout. Cash or cheque can be accepted at the BST office without the added fee.

3.  Free Trip: One (1) complimentary organizer trips are provided based on 35 paid seats, making seat 36. Less than 35 paid  but more than 24 seats will trigger this free trip. Anything less than the contracted amount of 35 paid seats will be the indicated empty seat charge for open seats. Free Trips are provided by BST deducting the retail rate of the lowest priced skiing person (max occupancy cost) from your final invoice.

4. Incentive: 

  • Selling your contracted rate of 35 seats gets you as single organizer a free seat as indicated in point #3.
  • Selling less than 35 seats rate triggers our empty seat charge, which is a $30/per day per seat charge to cover off on charges. Typical three-day weekend trips means $90/per empty seat.
  • Selling 40 seats triggers a $5 per person kick back 40 x $5 = $200
  • Selling 45 seats triggers a $10 per person kick back 45 x $10 = $450 
  • Selling 50 seats triggers a $15 per person kick back 50 x $15 = $750 + a free seat on our year end guides trip where you get to enjoy our culture in an amazing year end ski trip (value $400+). 
  • If trip is sold out 14 days prior to departure, Backside will pay out above kick back prior to trip departure. Otherwise, all kick backs will be paid out within 30 days of trip completion. 

5.  Room List: The tentative rooming list must be provided at the time of final payment a minimum of 1 calendar month prior to departure. Final rooming list must be received 7 days prior to departure. Room list changes within 7 days of departure may not be honored by the accommodation provider or may face a change fee. Within 1 month of departure, rooms may be requested on an As Per Needed basis, although there is no guarantee of availability.

6.  Room Drop Date: Groups must drop any excess rooms not required a minimum of one calendar month (45 days out for Kicking Horse on-hill groups) prior to departure. Any rooms dropped after these dates may be charged back to the group organizer, by the accommodation provider, upon check-in. 

7.  Security Deposit: A $500 per room security deposit may be required by the accommodation provider. BST will provide the group organizer an Express Check-In Form that must be completed prior to or at the time of departure by the allocated Room Captain. The Room Captain is considered an occupant of the room who will take responsibility for the well-being of the room. Any and all other outstanding charges including damages incurred by the Group are the responsibility of the Group and must be paid prior to check-out.

8.  Liquor License: BST will facilitate the process for the group to obtain a liquor license (the "License") for the bus, as required by the laws of the Province of Alberta. Backside will provide the relevant details to the chosen liquor store. The group organizer or a representative of the group will be required to sign and pay for the license and purchase liquor at the chosen liquor store. 

9. Disclaimer
a) BST is not responsible for injury, damage or loss to persons or property as a result of the

consumption of alcohol on the bus or at any point in the tour.

b) BST accepts no responsibility for the actions of persons and/or companies supplying goods and/or services as part of the Package, or for any additional costs arising from the cancellation, complication or prolongation of the Package for any reason..

c) Each Participant will be required to sign a waiver before being allowed to participate in the Package booked through BST.

d) BST acts as an agent on behalf of the Group and makes arrangements with transportation companies, accommodation suppliers and ski areas ("our Suppliers") for the group adventure of the Participants. BST is unable to directly control the service provided by our Suppliers and, as such, BST is not liable for any acts or omissions, including any negligence, gross negligence, or reckless or willful acts on the part of our Suppliers.BST., its owners, agents, directors, shareholders, employees and guide representatives assume no responsibility for any injury, loss, damage, delay, or death to persons or property arising from the negligent or willful act or failure to act of any person who is or does provide goods or services for the Package.

e) BST is not responsible for acts of God, ROAD CLOSURES, equipment failures, vehicle accidents, illness, detention, assaults, theft or criminal activity, annoyance, delays, quarantine, strikes, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, terrorism, government restrictions or regulations, and discrepancies or changes in transit or hotel services over which it has no control. Reasonable changes in the itinerary may be made where deemed advisable for the comfort and well being of the Participants. The right is reserved to substitute accommodations, alter the itinerary, and reverse the order of places to be visited. The Group Organizer will be informed of any necessary changes. Refunds will solely be at the discretion of BST.

f) BST is not responsible for property loss or damage over the duration of the Trip Package. Participants alone are responsible for the well fare of their property and property they are interacting with.

10.  Cancellation Policy 

a) Group: Groups that cancel their group ski trip inside (0-30) days or outside (30+) days from departure date will have all paid patrons automatically moved to our OPEN TRIP bus on the same weekend regardless of destination (rate differences of over $20 will result in a refund). 

b) Individual: Once moved over to open tour, individuals will have an opportunity to either:

  • travel on aforementioned open trip,
  • cancel and retain a full credit for future travel (valid untill end of current ski season),
  • cancel with a refund request, and receive a refund (minus $100 processing fee), or
  • change booking to a U-Drive booking (accommodations + lift tickets only, and clients drive themselves), and Backside Tours Inc. will adjust the totals via refunds for the difference in cost.

Individual Participant Replacement Policy on a Group Tour
This policy applies for confirmed travel booked through Backside Tours.

  • Outside 14 days prior to trip date, NO administrative fees applied for finding a replacement Participant or the rooming list name changes associated with said replacement.
  • All Replacements within 14 days prior to trip date will be subject to a $100 administration fee.
  • It is solely up to the Group Organizer to provide/advise Backside Tours of replacement names for Individual Participants. 

Individual Participant Cancellation Policy on a Group Tour
This policy applies for confirmed travel booked through Backside Tours.

  • All cancellation requests MUST go through the Group Organizer that Backside Tours is contracted with.
  • Individual participants are encouraged to contact the Group Organizer as soon as they are aware they need to cancel.
  • All cancellations outside (1) calendar month will be subject to a $100 administration fee.
  • Backside Tours is not obligated to provide ANY refunds under one (1) calendar month from trip departure date. Backside will default to above GROUP b) options for credit or package changes.

11.  Group Amalgamation: If at the time of cancellation, the Group A (represented by this contract) has 20 or more financially committed participants, BST reserves the right to match the group with another group traveling to a resort on the same weekend. In this event, Group A participants will not incur additional costs if Group A’s listed trip price is within $20 of the listed two-head per bed rate of Group B (the group being joined). Group A will be provided a refund if the listed two-head per bed package rate price is $20 or more lower than the price Group A paid. Group A will be governed by Group B itinerary including departure times.

12. Self-Drive in Relation to Group Tour: Any individual not traveling with the group on the bus will be subject to FIT (Fully Independent Traveler) rates and will NOT be considered a part of the group tour nor count toward the fulfillment of the group contract.

13.  Resort Switch and Distress Rates: In the event of road closures preventing arrival or departure, Backside Tours will work with Group Organizer(s) to determine best course of action. If another resort and accommodation is available the tour will continue despite the resort switch. In the event of road closure preventing return from the resort to point of origin, BST will cover the additional transportation costs; however, additional accommodation costs will be covered by the participants or Group Organizer. BST has organized Distress Rates specifically for accommodations in the event of this occasional occurrence and your BST Account Manager can advise on this rate. Refunds are at the sole discretion of BST.

14.  USA Destined Groups - Passport Information (for USA group destinations)

  • All requested passport information MUST be received by Backside Tours no less than 14 days prior to trip date.
  • If information is not provided prior to 14 days, Backside Tours reserves the right to remove the individual from the trip with no refund.

15.  MyTripsUse: BST has developed an online promotion, communication, organization and payment system that has been termed MyTrips. Our system is designed to assist our Group Organizers in marketing and tracking sign ups and payments for their packaged tours. Although careful planning has went into this system, BST can not be held liable for any for any errors, omissions or damages that may result from MyTrips system use.

U-Drive Tours

These policies encompass tours where individuals or a small group has booked an online package or quoted and accepted an offline U-drive package with Backside Tours. The online individual Participants sign up and make payment for U-drive packages directly through the Backside Tours website (using our online ecommerce system). The offline participants may call in to the office to make payment for their booking.

If you do not see the information you require below, please visit our FAQs page for more info. 

Payment Policies

  • Full payment per person is required to to book any Backside Tours' U-drive trip. This payment is non-refundable inside 72 hours from travel date but transferable to a replacement person. Please see our Individual Participant Replacement Policy below.
  • Backside Tours does not store your credit card information with your profile.

Individual Participant Replacement Policy on a U-drive Tour

This policy applies for confirmed travel booked through Backside Tours.

  • Outside 72 hours prior to trip date, NO administrative fees applied for finding a replacement Participant or the rooming list name changes associated with said replacement.
  • All Replacements within 72 hours prior to trip date will be subject to a $100 administration fee.

Individual Participant Cancellation Policy on a U-drive Tour

This policy applies for confirmed travel booked through Backside Tours.

  • All cancellation requests MUST go through the Backside Tours office.
  • All cancellations outside 72 hours but inside 7 days from trip departure will be subject to a $100 administration fee.
  • Backside Tours provides NO refunds under 72 hours from trip departure date. No exceptions.

Booking Policy (Organizer – U-drive Tour)

1.    Online payments for all credit card transactions in the online e-commerce system will be subject to a $2 admin fee, which will be added to the cost of the trip upon checkout.

3.  Room List: All names of participants must be given at time of booking.

4.  Room Drop Date: No refunds will be given under 72 hours from travel date.

5.  Disclaimer 
a) BST is not responsible for injury, damage or loss to persons or property at any point in the tour.

b) BST accepts no responsibility for the actions of persons and/or companies supplying goods and/or services as part of the Package, or for any additional costs arising from the cancellation, complication or prolongation of the Package for any reason.

c) BST acts as an agent on behalf the U-drive participant and makes arrangements with accommodation suppliers and ski areas ("our Suppliers") for the group adventure of the Participants. BST is unable to directly control the service provided by our Suppliers and, as such, BST is not liable for any acts or omissions, including any negligence, gross negligence, or reckless or willful acts on the part of our Suppliers. BST., its owners, agents, directors, shareholders, employees and guide representatives assume no responsibility for any injury, loss, damage, delay, or death to persons or property arising from the negligent or willful act or failure to act of any person who is or does provide goods or services for the Package.

d) BST is not responsible for acts of God, ROAD CLOSURES, equipment failures, vehicle accidents, illness, detention, assaults, theft or criminal activity, annoyance, delays, quarantine, strikes, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, terrorism, government restrictions or regulations, and discrepancies or changes in transit or hotel services over which it has no control.

e) BST is not responsible for property loss or damage over the duration of the Trip Package. Participants alone are responsible for the well fare of their property and property they are interacting with.

 

General Operating Policies

Online Payments

Online payment for all credit card transactions in the MyTrips system will be subject to a $3 admin fee, which will be added to the cost of the trip upon checkout. Cash or cheque can be accepted at the BST office without the added fee.

Security Deposit

Trip participants are responsible for any damages to accommodation properties or damages to any equipment, while on the tour. All tours are responsible to provide a credit card deposit to the accommodation property at the time of check in. Room occupants as outlined on the final rooming list accept responsibility on an equal basis for any damages to their rooms.

Non-Suitable Funds (NSF) Cheques

A one time $25 NSF fee will be applied to all returned cheques, whether personal or for a group tour payment.

Credit Card Consent

The cardholder's online authorization of the use of their credit card indicates consent has been provided for Backside Tours to process deposits, full payments and any administrative fees as per Backside Tours' payment, cancellation and replacement policies.

GST Policy

All pricing on our website and promotional materials is inclusive of National Park fees and municipal taxes. All prices are subject to Goods & Services Tax.

Waiver

All participants must sign a waiver prior to departure and generally are completed on the bus at the time of departure. Group Organizers may facilitate the completion of the waiver copy prior to departure.

Passport Information (for USA group destinations)

  • All requested passport information MUST be received by Backside Tours no less than 14 days prior to trip date.
  • If information is not provided prior to 14 days, Backside Tours reserves the right to remove the individual from the trip with no refund.
  • Click here to download required passport information form.

Unused Tour Services

The nature of travel involves risks and unpredictable weather and therefore Backside Tours can not assure departure times, arrival times or conditions. Backside Tours travel packages are inclusive packages and can not be separated into individually priced components, unless services are agreed upon, by contract, to be split. Backside Tours can not guarantee that refunds or exchanges can be made for unused travel services, services that may be cancelled after your departure or for any other circumstances beyond the control of Backside Tours. This includes road closures resulting in groups being rerouted to other destinations.

Damaged or Lost Property

Backside is not responsible for property loss or damage over the duration of the tour. Individual Participants alone are responsible for the well fare of their personal belongings including ski and snowboard equipment.

Liability

Backside Tours Inc. is solely acting as an agent for the suppliers who provide all accommodations, transportation, snow sport activities and other services for the adventure package. Although we carefully select our suppliers, the suppliers are independent parties over which Backside Tours exercises no control. Therefore, we are not responsible for their acts or omissions and all services provided are subject to the conditions imposed by the suppliers. The participants acknowledge that Backside Tours' representatives are not chaperones but merely facilitators of the package. Backside Tours' representatives do not instruct or otherwise accept responsibility for the participant while he/she is engaged in snow sport activities or during any portion of the tour.

Undesirable Behaviour

Backside Tours reserves the right to remove participants from a package if he/she engages in behaviour that is deemed by Backside Tours to be detrimental to the safety of himself/herself or others, or if the participants behaviour causes damage to the property of a supplier or if the participant refuses to sign the mandatory waiver at the time of departure. If a participant's continuation in a tour is terminated, no refund will be granted and the participant will be responsible for any and all costs associated with his/her return to the place of departure. Reasons for immediate removal include engagement in illegal activities, verbal or physical abuse of guides, staff, suppliers or patrons, or engagement in property damage.

Injuries

The Backside Tours guide(s) must be notified of all injuries. If required, the guide(s) will assist the ski patrol or EMS. If the injury requires hospitalization, an ambulance will be called to transport to a local hospital. If possible, the guide(s) will arrange to have the coach pick up from the hospital on the way home. If a longer stay is required at the hospital, guides will ask to have a friend stay at the hospital with the injured person. The guide(s) will assist to arrange hotel accommodation and transportation home, if necessary. However, the individual is responsible for all expenses that may be incurred due to the injury.

Email Privacy Policy

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

How do we protect your privacy? We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services related to our communications with you.

How can you stop receiving email from us?

Each promotional email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

How do we safeguard personal information?

We make every reasonable effort to ensure that our customer information is accurate and complete. We rely on our customers to notify us if there is a change to their personal information that may affect their relationship with our organization, such as a change in phone number. If you are aware of an error in our information about you, please let us know and we will correct it on request if possible.

We do not store or save credit card details. You will have to reenter your visa or mastercard information anytime payment is due.

We protect client personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.

We use appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.

We retain client personal information only as long as is reasonable to fulfil the purposes for which the information was collected or for legal or business purposes.