Backside Tours is quite simply, a purveyor of Good Times, Great Trips. And the simple magic found therein. Backside organizes, manages and guides trips for groups, schools, corporate gatherings and individuals in a number of adventure, destination and recreation sectors. Accommodation, transportation and entertainment are all part of Backside’s forté, but what really sets us apart is our people, all of our relationships and our down-to earth, fun-lovin culture.
Our Core Values
At the root of our existence are six simple words, principles that serve as headings to define our actions, embolden our objectives and keep us on the track to greatness. Finance, Relationships, Culture, Innovation, Employees, Customer Service. Simple words with deep meaning to us.
We have competitive rates, and work hard to provide the best solutions for both our clients and providers. It’s a significant reason why we’re the best at what we do.
We always endeavour to do our best for our clients. That’s a given. Who wouldn’t? But the relationships we have with our suppliers — the amazing folks who work with us to provide accommodations and transportation and dining and entertainment and all the other essentials of a great trip—receive our utmost devotion. After all, if we had no relationships, we wouldn’t have any trips. And, if we didn't have any trips - we wouldn't have all these happy, smiling clients singing our praises.
We’ve got more culture than a bowl of yogurt in the sun. Fresh, fun, enthusiastic and stoked on manufacturing and sustaining great trips: that’s us. There’s a few other facets of our culture we like to foster. We seek to minimize our impact on theenvironment, maintain a healthy workplace and encourage exercise (the world would be a better place if folks just drank a little more water and did cardio now and then). We’re also see-thru like Saran Wrap. Openness, transparency and authenticity are what we strive for in our culture.
Innovation is so much more than a cereal ingredient. We’re serial innovators, and here’s why. Despite our rigorous attention to process, there are always variables on each and every one of our trips. To that end, we anticipate the unanticipated and that means rolling with more than a bowlful of innovation. We’re committed to fresh approaches to old problems. We seek to anticipate the needs of those we interact with, and then exceed their expectations. We embrace technology with a bear hug and look for ways that tech can enhance our trips.
The people who we work with are exceptional. Not only are they passionate about what they do, it’s quite simply a part of their life. They live and breathe our culture. They’re excited about making memorable trips and stoked about folks stretching their smile muscles. That’s why we ensure our staff receive incentives, are part of our open communication and receive our backing in doing their best. We care about our people and fully support family before business. Backside endeavours to help furnish the lifestyle for our staff that best enables them to impart our culture.
OK. Most customer service sucks. It sucks because it’s delivered because it has to be. Because it’s expected. The half hearted smile and empty questions that resemble much of what is mistaken for customer service today is decidedly what we’re not about. Backside is about a fullfrontal assault of empathetic, anticipatory oldfashioned awesome care for those who make the wheels on our bus go round and round. We respond in a timely fashion, speak with a smile inside and appear professional and sophisticated. We exhibit an understanding of our suppliers’ needs and objectives and constantly strive to ensure our clients are well looked after, embraced in our culture and having one of the best damn times of their life.