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If you are you part of a group of 2-22 people looking to join an existing trip? Click here and join one of our open trips.

Our Policies

Open and Group Tours: These policies encompass tours where individuals sign up for Open Tours or Group Tours directly through the Backside Tours website (MyTrips & Trips).

Background Info:

Group Tours - the online tool that Backside Tours refers to as MyTrips is solely designed to make our Group Organizers job easier. Backside Tours signs an agreement with a Group Organizer(s) - listed on the left hand side of the sign up page - and this Group Organizer is the one that creates room lists, sets departure times and is responsible for filling their adventure. Backside Tours operates the logistics of the adventure.

Open Tours - the online tool that Backside Tours refers to as MyTrips is designed to help Backside Tours fill buses with small groups or individuals during trips that Backside operates as Open Tours. The Backside Tours office staff create room lists, set departure times and are responsible for organizing and managing these adventures.

Payment Policies:

A minimum $100 deposit per person is required to reserve a seat aboard any Backside Tours' trip. This deposit is non-refundable but transferable to a replacement person. Please see our Replacement Policy and Cancellation Policy below.
Full payment/remaining payment is due 30 days prior to departure on any tour.
If you have already provided the initial deposit, you will have to login again to process your remaining payment with the credit card associated with your profile.
If full payment has not been received or is unable to be processed 30 days in advance, your seat may be sold to someone else. You will not be eligible for any refund.

Open and Group Tour - Replacement Policy: This policy applies for confirmed travel booked through Backside Tours.

15+ days prior to departure: no administrative fees applied for finding a replacement or rooming changes.
0-14 days prior to departure: a $20 admin fee will apply for rooming list or replacement name changes after final payment has been made. Backside will charge your credit card this admin fee.

Open and Group Tour - Cancellation Policy: These policies apply to confirmed travel booked through Backside Tours. Charges will be based on the date the cancellation was received via email or fax. Backside Tours regrets that there will be no exceptions to any of the charges below.

30+ days prior to departure: deposit forfeited.
0-29 days prior to departure: full payment forfeited.

Catski Group Tour - Cancellation Policy: This policy applies to a group travel product oriented around a catski trip. Our catski product is paid a minimum of 4 months prior to departure.

120+ days prior to departure: deposit forfeited.
0-119 days prior to departure: full payment forfeited.

Open and Group Tour - Rooming Policy: This policy applies for all tours booked through Backside Tours. Individuals are encouraged to find their own room companions for our tours. Backside Tours can not be responsible for finding your room companions.

Individuals or groups are required to organize their own room companions. If you are an individual or a small group and pay the lowest "2 head per bed" rate, we would encourage you to sign up with a bed companion.
Our online sign up function allows for you to indicate the room name you wish to be in. If you are booking with friends, please create a room name so the organizer of your trip can place you with your friends.
Backside Tours will not match you with a bed partner but will place you and your room companions in a room with others.
14 days prior to departure: additional payments are due for less than max occupancy rooms.

Group Tour: These policies encompass tours where a Group Organizer have indicated they will contract an entire bus (or a number of buses) for their group. Payment policy and cancellation policy will be as per the signed Quote & Terms 2010/11 document. This documents contents are NOT listed upon this website as it is a contract between the Group Organizer and Backside Tours Inc.

Backside Tours - General Operating Policies

Lost or Damaged Property: Trip participants are solely responsible for lost, damaged or stolen personal property during the course of their tour with Backside Tours.

Security Deposit: Trip participants are responsible for any damages to accommodation properties or damages to any equipment, while on the tour. All open and group tours are responsible to provide a credit card deposit to the accommodation property at the time of check in. Room occupants as outlined on the final rooming list accept responsibility on an equal basis for any damages to their rooms.

Non-Suitable Funds (NSF) Cheques: A one time $25 NSF fee will be applied to all returned cheques, whether personal or for a group tour payment.

Credit Card Consent: The cardholder's online authorization of the use of their credit card indicates consent has been provided for Backside Tours to process deposits, full payments and any administrative fees as per Backside Tours' payment, cancellation and replacement policies.

GST Policy: All pricing on our website and promotional materials is subject to the 5% Goods & Services Tax. National park fees, municipal taxes, tourism levies and hotel taxes are included.

Waiver: All participants must sign a waiver prior to departure and generally are completed on the bus at the time of departure. Group Organizers may facilitate the completion of the waiver copy prior to departure.

Unused Tour Services: The nature of travel involves risks and unpredictable weather and therefore Backside Tours Inc. can not assure departure times, arrival times or conditions. Backside Tours travel packages are inclusive packages and can not be separated into individually priced components, unless services are agreed upon, by contract, to be split. Backside Tours can not guarantee that refunds or exchanges can be made for unused travel services, services that may be cancelled after your departure or for any other circumstances beyond the control of Backside Tours. This includes road closures resulting in groups being rerouted to other destinations.

Liability: Backside Tours Inc. is solely acting as an agent for the suppliers who provide all accommodations, transportation, snow sport activities and other services for the adventure package. Although we carefully select our suppliers, the suppliers are independent parties over which Backside Tours exercises no control. Therefore, we are not responsible for their acts or omissions and all services provided are subject to the conditions imposed by the suppliers. The participants acknowledge that Backside Tours' representatives are not chaperones but merely facilitators of the package. Backside Tours' representatives do not instruct or otherwise accept responsibility for the participant while he/she is engaged in snow sport activities or during any portion of the tour.

Undesirable Behaviour: Backside Tours reserves the right to remove participants from a package if he/she engages in behaviour that is deemed by Backside Tours to be detrimental to the safety of himself/herself or others, or if the participants behaviour causes damage to the property of a supplier or if the participant refuses to sign the mandatory waiver at the time of departure. If a participant's continuation in a tour is terminated, no refund will be granted and the participant will be responsible for any and all costs associated with his/her return to the place of departure.

Injuries: The Backside Tours guide(s) must be notified of all injuries. If required, the guide(s) will assist the ski patrol or EMS. If the injury requires hospitalization, an ambulance will be called to transport to a local hospital. If possible, the guide(s) will arrange to have the coach pick up from the hospital on the way home. If a longer stay is required at the hospital, guides will ask to have a friend stay at the hospital with the injured person. The guide(s) will assist to arrange hotel accommodation and transportation home, if necessary. However, the individual is responsible for all expenses that may be incurred due to the injury.

Refunds: Refunds will solely be at the discretion of Backside Tours Inc. Written submissions will be reviewed.

Email Privacy Policy: We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
How we protect your privacy - We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage - We will never share, sell or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services related to our communications with you.

How can you stop receiving email from us? - Each promotional email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

How do we safeguard personal information?

We make every reasonable effort to ensure that our customer information is accurate and complete. We rely on our customers to notify us if there is a change to their personal information that may affect their relationship with our organization, such as a delivery address change or change in phone number. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible.

We protect client personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.

We use appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.

We retain client personal information only as long as is reasonable to fulfil the purposes for which the information was collected or for legal or business purposes.